Warranty Policy

①6 Months Warranty (180 days)

Your Metaura Pro product is warranted within 6 months from the date of arrival. If any problems that incurred with our products, please click [Contact Us] to exchange or refund based on your inquiries. We will do our best to fulfill your expectations.

②12 Months Long-term Quality Assurance

Our warranty period is 180 days, but it will be extended to 365 days if you apply for an extended warranty within 14 days after receiving the product.


If the product does not work as described or has been damaged before use, or the package is deformed (These situations are referred to as “defects”). After the defects have been confirmed, we will send you a brand new product to you immediately and be responsible for all the shipping costs incurred in the process.

However, our warranty is not applicable to man-made damage such as falling, hitting, or private modification.

What is more

Please kindly send us your order number when contacting us, we will solve your problem as a priority.


About our warranty policy: We will keep the website page updated if our policies change. And we encourage customers who purchased our products to visit our Return Policy page for the latest information.